Returns & Exchanges

At The Fish Society, we strive for 100% satisfaction with every catch; however, due to the perishable nature of our seafood, we offer a dedicated resolution process for any quality concerns or shipping issues.

Return Process

• 1.
  Contact Customer Support

  Notify our team within 24 hours of delivery if there are any issues with your order, providing your order number and specific details regarding the concern.

• 2.
  Provide Documentation

  Email clear photographs of the product and its packaging to our support team to help us assess the condition of the seafood upon arrival.

• 3.
  Quality Assessment

  Our specialized quality control team will review your claim and documentation to determine the appropriate resolution, such as a refund or credit.

• 4.
  Resolution and Credit

  Once approved, we will process a refund to your original payment method or apply a credit to your account for use on your next premium seafood purchase.